Refund policy

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within [7 DAYS] of delivery.

  • Be unused, unworn, and in its original condition.

  • Have all original tags, labels, and packaging attached.

  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers must request a return within [7 DAYS] after receiving their order.

Requests submitted after this period may not be eligible for a return or refund.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 Business Days using the original payment method or another agreed payment method, where applicable.

Please note that your bank or payment provider may require additional time to process the refund.

4. Exchanges

We offer exchanges for eligible items if:

  • You received the wrong product.

  • The item arrived damaged or defective.

  • You need a different size or color (subject to availability).

Exchange requests must be made within [3 DAYS] of receiving your order.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [3 DAYS] of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Photos of the damaged or defective item

  • A brief description of the issue

We will review your request and arrange a replacement, exchange, or refund where appropriate.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless they are defective or incorrect:

  • Items that have been worn, washed, or used.

  • Products without original tags or packaging.

  • Products damaged after delivery due to misuse.

  • Gift cards.

  • Clearance or final sale items (if applicable).

  • Personalized or customized products.

7. Return Shipping Costs

If the return is due to our error (such as receiving the wrong item or a defective product), Vault will cover the return shipping cost.

If the return is for any other reason, the customer may be responsible for the return shipping charges unless otherwise stated.

Shipping charges paid at the time of purchase are generally non-refundable unless the return is due to our mistake.

8. How to Start a Return

To request a return or exchange, please contact us with your order details.

Email: makhzanofficial37@gmail.com

Please include:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos (if the item is damaged or defective)

Our customer support team will guide you through the return process.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Store Name: Makhzan offical

Email: makhzanofficial37@gmail.com

Phone: +92 339 8552292

Business Address: Rahman baba road I/8 /4

Replace the placeholders before publishing:

  • [STORE NAME] → Makhzan

  • [DATE] → Current date

  • [X DAYS] → Example: 7 Days or 14 Days

  • [REFUND PROCESSING TIME] → 5–10 Business Days

  • [EMAIL ADDRESS] → makhzanofficial37@gmail.com

  • [PHONE NUMBER] → +92 339 8552292

  • [BUSINESS ADDRESS] → Rahman baba road I/8 /4